Refund policy

Refund Policy – Hacienda Carey

At Hacienda Carey, we strive to provide exceptional horseback riding experiences. We understand that plans may change, so we’ve outlined our refund policy below for clarity and fairness:

• Guest Cancellations:
  Cancellations made at least 24 hours prior to the scheduled activity are eligible for a full refund.
  Cancellations made within 24 hours of the scheduled activity may not be eligible for a refund. Partial refunds may be considered on a case-by-case basis.

• Company Cancellations:
  If Hacienda Carey must cancel a ride due to weather conditions, safety concerns, or other unforeseen circumstances, a full refund will be provided. Guests may also choose to reschedule instead, based on availability.

• No-Shows:
  Guests who fail to arrive for their scheduled ride without any prior notice (no call / no show) are not eligible for a refund.

Thank you for your understanding and support. For cancellations or rescheduling, please contact us directly as early as possible.